Beautician's Common Tricks 2022

 

Recommendation | How do beauticians find topics to chat with customers

It's really embarrassing in the cold place

Many beauticians don't know what to talk to customers about? Don't worry, as long as you learn the following tricks, you can say goodbye to "cold scene" and "embarrassment"!

Beautician's common tricks

1. Do what you want

If you want to attract someone quickly, you have to do what you want. This is true both in the choice of topics and in terms of speech and behavior.

First, let's understand the interests and hobbies of customers: "Sister Zhang, what do you like to do to pass the time?"

After understanding the interests and hobbies of customers, we can prescribe the right medicine, cater to the other party's psychology as much as possible, and strive to be consistent with the other party's interests.

For example, if the customer likes to read books and newspapers, you can also try to be a little "intellectual" and often find a topic to talk to each other; for example, if the customer likes to travel, you can ask her where she has been and where she has been. What features?

2. Companionship is the longest confession of love

Chat depends on who comes, some customers come to the beauty salon just to ask for peace and relaxation, don't be too "enthusiastic" to disturb her, just stay with her silently and let her enjoy the care quietly. .

3. be considerate enough

When we provide services, we must always pay attention to the customer's feeling of being served: "Sister, is my strength appropriate?", "I will apply a hot towel to your face next, and can you try the temperature?", "You Where is the soreness, I can help you focus on conditioning later."

As long as you take the initiative to greet the customer in a caring tone, the customer will definitely respond to you. As long as the customer responds, then you can continue to chat with her, talk about her physical condition, share with her about health care, and teach her how to care for her. Own body, etc.

4. Have a sense of humor

Humor is one of the most interesting, contagious, and universal art of delivery. If you learn humor, you will have the most popular capital!

This needs to be cultivated, and the best way to develop a sense of humor is to appreciate the humor of others. As the saying goes, "I am familiar with three hundred Tang poems, and I can sing even if I don't know how to write poems." The more you see and hear, the more sense of humor you have in your bones.

If you can't do any of the above four points, that's ok, there's more...

5. Share what you think is good with her

For example, talk about a good TV show you watched, a good phone call, a good book... As long as you think it's good, you can share it with customers.

6. Pass on your passion to her

Have you ever been to "Haidilao" to eat hot pot? Be sure to go once, every one of their waiters will serve them warmly with a smile on their faces, pay attention, it's everyone! Gifts for pregnant women, glasses cloths for those who wear glasses, and even tissues in the bathroom... Every waiter you meet will smile like you say hello!

So if you don't know how to chat, it really doesn't matter, as long as you serve customers with a smile, gentleness and sincerity.

7. Teach her to play fun

For example, teaching the older generation of customers to play popular and convenient mobile applications such as We Chat and We Ibo.

8. Remember every important day

Remember the customer's birthday, remember to send the best wishes to the customer and create surprises for her during important holidays!

9. Promise must be done

Life can't bloom brilliant flowers from lies, honesty is the first principle, create surprises for her!

10. Learn to give in

No one likes to lose, and conflict with customers is a big no-no, so when your point of view and the customer's point of view have a way out, you can pretend to lose to her and ask her for advice to satisfy her vanity.

11. Grateful, say thank you

Thanks to the customer for motivating us to move forward, for the supervision and advice of the customer, for giving me the opportunity to learn and ask her for advice, and for accepting our service. Often saying "thank you" to customers is also a sign of attentive service.

12. Enrich yourself

If you want to talk about everything with others, the best condition is that you know a little bit about everything, so that you can talk to the customer about everything. When the customer has a problem, it is best for you to give her an idea!

Topics that can be discussed include: (start from understanding each other's occupation and interests)

1.    Recent and expected future beauty trends and information;

2.    New methods of skin care, makeup, fitness, weight loss, etc.

3.    The matching of accessories and clothing styles and the choice of color systems;

4.    Hot news about politics, economy, culture, society, etc.

5.    Introduction to the promotions and gifts that the beauty salon will launch in the near future;

6.   Introduction to the advantages and operation methods of newly introduced products in beauty salons;

7.    Various sports and leisure activities (swimming, fishing, tourism, etc.);

8.    Relevant hobbies (books, dancing, etc.);

9.     The other and most important thing that must be discussed is professional knowledge. As a beautician, he analyzes and diagnoses the skin of the guests and provides suggestions on how to maintain them. This not only makes customers feel that you care about her, but also achieves the purpose of selling products.

Topics not to talk about (taboos) are:

1.      When you are not sure whether the other party has the ability to answer your question, it is better to ask less. Otherwise, when the other party can't answer, it will not only embarrass her, but even feel that she loses face, which leads to thinking that the beautician is very uninteresting;

2.       Avoid asking the other person's private affairs. Don't ask the client how much she earns per month, how old she is, how much she weighs, how she uses the money. Of course! The exception is that the customer is willing to tell you in the conversation, but the principle is not to ask (break the casserole and ask to the end);

3.         Don't pretend to be an expert about things you don't know;

 

4.      Don't take the shortcomings of beauty salons, failed practices or the privacy of colleagues and friends as chat information in the business         place;

5.        Don't get to the bottom of a problem. A lot of sensitive words, the customer just said it casually, the beautician should hear it, and the customer does not want to discuss or study it seriously. If the customer asks the same question repeatedly, it may indicate that he wants to discuss it with you, or that you want to understand it more clearly;

6.      Don't brag to customers about how you enjoy life, and don't keep talking about how beautiful and successful you are;

7.       A topic is always repeated. Repeating the same thing can feel boring, stale, and boring. Many women go to beauty salons for beauty treatments, not necessarily for their purpose, but to hear what's new. We should abide by the above rules and talk about something new;

8.         Don’t ask customers why they go to that place or do something;

9.         Don't complain to the guests (your unfortunate experience) or complain.

 

Top 7 Topics Customers Like to Talk About

1. Popular beauty techniques, beauty products, beauty items

Most of the customers who are willing to go to beauty salons for beauty care are more concerned about beauty items. They believe in the magical power brought by beauty, and they will pay more attention to the future development trend of the beauty industry.

2. Topics such as skin care, makeup, health care, weight loss, etc.

Women's nature is to love beauty, and for every woman who pursues beauty, how to maintain the skin, how to put on makeup better, how to lose weight effectively... are the topics they are most concerned about.

3. Accessories and clothing

In a broad sense, beauty is not just a simple facial beauty, but a complete beauty from top to bottom, which involves the cooperation of clothing, accessories, etc. It can be said that matching suitable clothing accessories for a beautiful makeup look is the icing on the cake.

4. Entertainment gossip

Entertainment news happens all the time around us, beauticians can choose the latest and most popular news to discuss with customers, listen more in the process of discussion, and put forward their own opinions when appropriate.

5. Introduction to the promotions and gifts that the beauty salon will launch in the near future

"Promotions", "gifts", "promotions"... Most women will pay more attention to these words when they hear such words. How to save money and how to get value for money is the pursuit of women. Beauticians should always keep a principle in conversation: how to make customers feel that this will save money in the end.

6. Travel

Some customers come to beauty salons not only for beauty, but also for relaxation. Starting from the customer's hobbies, it is also good to choose some lighter topics to let customers release their pressure.

7. Parenting

Customers with babies like to talk to others about parenting. Babies are their pride. Customers like to talk about such topics with customers.

How to chat with different types of customers?

1. Tempered customers

Coping method: Be patient with this kind of customer, and start with praise. They are used to being praised and don’t like others to say sincere words. This kind of customer is impatient and easy to get angry. Remember to chat with them not to talk too much, or you will get angry and don't know why.

The beautician must understand that if the customer complains, it means that she has expectations for the product, so follow her will, understand her thoughts, and make a detailed introduction by herself, which is very helpful for her sales.

2. Compete with psychological customers

Coping methods: When dealing with such customers, the beautician should sincerely listen to the customer's expression and give timely praise and affirmation to the customer. Even if the customer's point of view is extreme or wrong, he should guide him with a euphemistic and modest attitude. Customers argue; at the same time, beauticians should learn to show weakness, reflecting the customer's winning mentality.

Such customers are usually strong, sometimes unreasonable, and usually appear self-righteous, superior, and sometimes unreasonable. These customers also like to be praised, so the beautician can start by praising the place she wants to praise the most, and pay attention to observation. The customer's dressing, the core value of such customers' consumption is often not the use value of the product itself, but the utility of self-show and self-satisfaction.

3. Stupid customers

Coping method: For this kind of customers who don’t speak to strangers, they start chatting, and the beautician can make careful observations from the customer’s dress (hair style, clothing, makeup, etc.), and discuss the product details with the customer. The topic cuts to recommended products.

Some customers may be "sultry" type, and they are slow to warm up to the unfamiliar environment around them. As long as they take the initiative to pick up the topic and find the point of interest she wants, they may be very chatty!

4. Defensive customers

Coping method: For customers with strong self-defense, beauticians should use a sincere, patient, professional and realistic attitude to eliminate the estrangement with customers, and learn to think from the customer's standpoint.

Defensive customers are more cautious and sensitive, and do not easily trust others, so beauticians should be a little more cautious when chatting with such customers, have a correct attitude, and show professionalism. It is best to communicate sincerely, tell the truth, and respond to her words. Positive feedback.

The Seven Laws of Communicating with Customers

Always say what the other person wants to hear first.

Always get the interest of others.

Always good at mobilizing the emotions of others.

Always cooperate with other people's ideas to find problems.

There's always something exciting about others.

You can always find weaknesses in others.

Don't say what the other person doesn't want to hear.